Job Purpose:
Develop user journeys including digitalization and develop customer experience for Digital Products and processes for Wholesale Banking. This role will primarily work on increasing adoption / embracing by internal teams on the digital processes and ensures customers are engaged through our digital products and orientation. Engage, Manage and Build partners on the ecosystem and ensure that there is continued focus on business value through these measures.

• Engage with partners in wholesale banking to identify key products and processes which require digitization
• Identify business value to be generated or potential business models to be built digitally
• Design digital roadmaps and implement digital product journeys as per the roadmap finalized
• Coordinate with internal and external stakeholders to collect requirements and convert them into actionable items and execute them
• End to end ownership of the wholesale banking digitization to enhance digital value propositions and customer experience
• Steering the development of digital platform, features, and solutions that power customer experience on web and mobile
• Using knowledge of market segments and customer preferences, identifying platform features gaps to drive roadmap
• Analyse complex data sets and understand what the data is telling and where it has the potential for performance improvements
• Align with the go to market strategy to launch new features and drive customer engagement by closely working with business and platform partners
• Cross functional relationship with product, business, technology, marketing, operations, and analytics to bring features and solutions to the market and grow business opportunities
• Work closely with agile teams like digital banking, UI/UX, technology, design, and development partners
• Evangelise adoption / embracing of digital processes / products across RM teams to ensure our internal efficiency / productivity go up as well customer delight through digital delivery goes up
• Monitor customer usage of the digital platform, their pain areas and their behaviour on both web and mobile and build a seamless feedback loop for constant enhancement of the digital journey